Privacy Policy

Scope of This Privacy Policy

This Privacy Policy applies to personal information processed by Motivelle in connection with our online store, customer service, orders, communications, and other interactions with our business.

It does not necessarily apply to websites, applications, or services operated independently by third parties. If you leave our website or interact with a third-party service, that provider may process information under its own privacy terms.

Personal Information We May Collect

The personal information collected depends on how you interact with Motivelle. It may include information you provide directly, information generated by your use of our website, and information received from service providers that support our store.

• Contact information: name, email address, telephone number, billing address, shipping address, and similar information.
• Order and transaction information: products ordered, order value, delivery information, transaction status, returns, exchanges, and related records.
• Payment-related information: information needed to complete payment may be processed by payment providers and commerce service providers supporting checkout and transaction processing.
• Account information: login information, account preferences, saved information, or other account-related details if account features are used.
• Customer service information: messages, questions, requests, feedback, and information supplied when you communicate with our support team.
• Device and technical information: IP address, browser type, device type, operating system, network information, and related technical identifiers.
• Usage information: pages viewed, links selected, products viewed, referral information, interactions with the website, and similar activity information.
• Marketing preferences: information about whether you have chosen to receive certain promotional communications and related preference information.

Where Personal Information Comes From

Personal information may reach us from several sources, depending on how you use the store and which services are needed to support your interaction.

• Directly from you when you place an order, enter information, communicate with support, submit a form, or otherwise provide information.
• Automatically from your device when you browse or interact with the website.
• From commerce and payment providers that help operate checkout, payment, fraud prevention, and order processing.
• From fulfillment and delivery providers involved in processing and delivering an order.
• From analytics, technology, and service providers used to operate, understand, maintain, or improve the website.

How We May Use Personal Information

We use personal information for purposes connected with operating Motivelle, fulfilling customer requests, supporting transactions, communicating with customers, improving our services, and protecting our business.

• Process purchases, payments, order confirmations, fulfillment, and delivery.
• Manage returns, exchanges, refunds, order changes, and related customer service.
• Respond to questions and provide 24/7 customer support.
• Operate customer accounts and remember relevant preferences.
• Maintain, troubleshoot, improve, and understand the performance of our website.
• Detect, investigate, or help prevent fraud, abuse, security incidents, or other potentially harmful activity.
• Communicate about products, services, offers, or store updates where permitted by law and consistent with your choices.
• Comply with applicable legal obligations, enforce terms, establish or defend legal claims, and respond to lawful requests.

How Personal Information May Be Disclosed

We may disclose personal information to organizations that perform services necessary to operate the store or complete transactions. The information disclosed depends on the service being provided.

• Commerce platform providers that host or support our online store and checkout experience.
• Payment processors that process transactions and help support payment security.
• Shipping and fulfillment providers that help prepare, route, and deliver customer orders.
• Technology providers that assist with hosting, security, analytics, diagnostics, customer service, communications, and website operation.
• Professional advisers where reasonably necessary for legal, accounting, insurance, audit, or similar business purposes.
• Government authorities or other parties when disclosure is required by law, legal process, or is reasonably necessary to protect rights, safety, or security.
• Parties involved in a business transaction if Motivelle is involved in a merger, financing, reorganization, sale, acquisition, or transfer of business assets.

Shopify and Other Service Providers

Motivelle operates as a Shopify storefront. Shopify and other service providers may process personal information as necessary to provide commerce, checkout, security, hosting, payment, analytics, or other store-related functionality.

These providers may process information according to the role they perform, applicable agreements, and their own legal obligations. Their processing may take place in locations different from the location where you live.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to support functionality, remember preferences, maintain security, understand website performance, and measure how visitors interact with the store.

• Essential technologies may support checkout, security, account functionality, and core website operation.
• Preference technologies may help remember choices or improve continuity between visits.
• Analytics technologies may help us understand website traffic, performance, and usage patterns.
• Marketing-related technologies may be used where permitted and may support measurement or delivery of relevant promotional content.

Most browsers allow you to manage or block cookies through browser settings. Limiting cookies may affect certain website features, including functionality related to checkout, account preferences, or remembering previous choices.

Data Retention and Security

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining transaction records, handling returns or disputes, meeting legal or accounting obligations, protecting the store, and enforcing applicable agreements.

Retention periods may differ depending on the type of information, the nature of your relationship with us, and applicable legal requirements.

We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no website, transmission method, storage system, or security measure can guarantee absolute security.

Children's Privacy

Our store is intended for general consumer shopping and is not designed to solicit personal information directly from children. If a parent or guardian believes that a child has provided personal information to us inappropriately, they may request assistance through the contact method provided below.

International Processing

Although Motivelle serves the United States market, some service providers may process or store information in other jurisdictions. Privacy and data-protection laws in those jurisdictions may differ from the laws where you live.

Where applicable law requires particular safeguards for international data transfers, relevant service providers or contractual arrangements may be used to support those requirements.

U.S. State Privacy Rights

Depending on your state of residence and the applicability of state privacy law to our processing, you may have rights to request access to certain personal information, correction, deletion, portability, or information about categories of data and recipients.

Some laws may also provide rights relating to certain targeted advertising activities, profiling, or disclosures that meet a statutory definition of sale or sharing.

We may need to verify a privacy request before completing it. Authorized agents may be required to provide information demonstrating authority to submit a request on another person's behalf.

We will not unlawfully discriminate against you for exercising a privacy right provided by applicable law.

Sale, Sharing, and Advertising-Related Processing

Certain privacy laws use broad definitions of terms such as "sale," "sharing," or "targeted advertising." These definitions may include some disclosures or uses of information for advertising or measurement even when no money is exchanged directly for personal information.

If Motivelle engages in processing that is subject to an applicable statutory opt-out right, eligible users may exercise that right through the privacy request method identified in this policy or through any additional mechanism made available on the store as required.

Third-Party Websites and Services

Our website may contain links, integrations, or features provided by third parties. We do not control the privacy, security, or data practices of independent third-party services.

Before providing personal information to another website or service, review the privacy information made available by that provider.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When this policy is updated, the "Last Updated" date shown near the top of the page will be revised. Where required by applicable law, additional notice may also be provided.